Privacy Policy

Privacy Policy

Your Sole Insoles Shop  (“we”, “us” or “our”) has created this privacy policy in order to demonstrate our firm commitment to your privacy. Please read this policy carefully to understand our practices regarding information gathering and use for this website, (the “Site”). If you are using the Site on behalf of an individual other than yourself or on behalf of an entity, you represent that you are authorized by such individual or entity to act on such individual or entity’s behalf and that such individual or entity acknowledges the practices in this policy. We may change or add to this policy, so we encourage you to review it periodically. Last Update: December 9, 2020

Information We Collect

This policy covers how we treat information that we collect and receive, including information you provide to us and information collected automatically through your use of the Site. In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we may collect includes, without limitation: your name, residential and billing address, email address, telephone or mobile numbers, and products and services we provide to you. We don’t store any credit information on our website.

How Do We Collect Personal Information?

Your Sole Insole only collects personal information about you, directly from you. There may be occasions when we collect information from reputable third parties where consented to the disclosure of your information to Your Sole Insole, and for Your Sole Orthotic Insole to send you marketing communications. Personal information may be collected by Your Sole Insole via our website, email, or recorded via telephone. Additionally, if you lodge an application for any products or services or you apply for employment at Your Sole Insole.

Cookies and Web beacons

We use cookies on this site to help personalize your online experience and make it easier for you to navigate our site. Your Sole Insole advertises with third parties, these third parties may show you our ads based on your having visited our site. You may navigate without cookies, by selecting it in your browser. You may still use our site without cookies, but your ability to use some areas of our site will be limited.

Rate and Review

If you provide a review or rating for a product available through Your Sole Insole, we reserve the right to publish part or all of your review or rating together with your first name and suburb.

External Links.

We may provide links to third-party websites and services that are outside our control and are not covered by this policy. If you have any questions, review the privacy policies on the websites that you visit.


We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order, or access your personal information. These security measures include: password-protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We do not store credit card information in our database.

Information Sharing & Disclosure.

We do not sell personal information, and we do not share personal information about you with non-affiliated companies except to operate the Site and provide our services when we have your permission, or under the following circumstances: • We may provide information to our suppliers, vendors, and other service providers to support the Site and our services, such as order shipping, web hosting, and credit card processing, and these service providers are obligated to protect such information in a manner consistent with this policy and not use it for any purposes other than those for which they are performing for us. • We respond to subpoenas, court orders, or legal process (such as law enforcement requests), or to establish or exercise our legal rights or defend against legal claims. • When we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Sale, or as otherwise required by law. • If our company acquired by or merged with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy. We may share aggregated or de-identified information that cannot reasonably be used to identify you.

Data Quality/Access.

You can review and change the information you provided to us at any time by logging in to the Site and visiting your account settings page. If you need additional assistance or help with accessing or correcting your information, you can e-mail us at our contact page, write to us at No. 1 Haitian Road, Huli Area, Xiamen City, Fujian, China.


Our retention periods for information are based on business needs and legal requirements. We retain information as necessary, for the processing purposes for which the information was collected and any other permissible, related purpose.

Opting out / Unsubscribe

At any time you may opt-out of receiving marketing communications from us. Unless you opt-out, your consent to receive direct marketing communications from us and the handling of your personal information as detailed above, will continue. Each of our marketing emails will have an unsubscribe function which will allow you to unsubscribe from all future marketing communications.

Contact Information

If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by Your Sole please send mail to Attn: No. 1 Haitian Road, Huli Area, Xiamen City, Fujian, China A senior member of staff will review your complaint within 5 days, and respond to you in writing advising what action(s) Your Sole Insole will take as a result of your complaint.

Changes to This Policy.

We may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account and/or by placing a notice on the Site.

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